Change approvals
Deploy gates, config changes, and infra edits — each with the risk signals and the approver who signed.
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For operations
Every incident, every exception, every override is a decision. Move fast. Keep the record.
One decision
An alert fires. What happens next is a record being assembled.
A production signal enters the queue. No decision yet.
Latency, error rate, saturation, and traces at the moment of alert are captured onto the record.
Prior occurrences, mean time to resolve, and matching runbooks are linked with confidence scores.
Customer impact, revenue path, and dependent services are stamped on the record — the severity call is defensible.
The on-call rotation and escalation policy determine the responder. The policy version is captured with the decision.
The recommendation carries its confidence and the exact prompt. The responder acknowledges the record, not a chat.
The record
The incident above — as it lives in Boss Loops after escalation. Every field was captured at the moment of the decision. Nothing is reconstructed later from logs.
Decision
Page on-call · api-checkout P95 latency spike · classify Sev-2.
Evidence
Authority
alpine-ops
Runbook-Escalation-v2 · api-checkout
AI recommendation
Recommend Sev-2 · confidence 0.89
gpt-4o · prompt hash 4c19…
Outcome
PagerDuty incident opened · Slack war-room #inc-3047 · runbook attached to record.
Beyond incident routing
Incident routing is the cleanest starting point. The same governed record applies wherever a decision changes the state of production.
Deploy gates, config changes, and infra edits — each with the risk signals and the approver who signed.
SLA breaches, credit thresholds, and out-of-policy calls — the exception is the record, not the mystery.
Work orders, technician routing, and priority calls carry the evidence chain your ops leads need on demand.
Autoscale overrides, maintenance windows, and surge decisions enter the record with inputs, confidence, and reviewer.
For operations and platform leaders
Pick the decision that woke someone up last quarter. We wire it to your systems and show you the record it produces.
Design a pilot →